Consumer Disputes & Resolutions Team

At Sydney Tools, we are committed to providing excellent customer service both online and in store. We value the opportunity to understand your experience and assist with any concerns you may have.

If you need help with a purchase, product, service or previous interaction, please complete the form below. Our team will review the information provided and work with you towards a fair and appropriate outcome.

How to Raise a Dispute

To begin the resolution process, please complete the form below. We appreciate the opportunity to review your concerns and work towards resolving the matter.

What Happens Next?

Once your submission is received:

1. We will review the information you have provided.
2. A Sydney Tools representative may contact you if further information is required.
3. We will assess the matter and work with you toward an appropriate resolution.
4. If the matter cannot be resolved initially, you may request that it be escalated for further review.

We aim to acknowledge and respond to all submissions promptly. More complex matters may require additional time to investigate, but we will keep you informed where reasonably possible.

Your Consumer Rights

Our dispute-resolution process does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Where a product or service does not meet a consumer guarantee, you may be entitled to a remedy such as a repair, replacement, refund or compensation, depending on the circumstances and whether the failure is major or minor.